Refund Policy

If, for any reason, you find yourself dissatisfied with our services, we encourage you to carefully review our refund policy before making any payments. Ultrapixel Infotech operates as a business, and we expect clients to understand and adhere to our policies. As a Design & Development Agency, our goal is to deliver the highest value for every Rupee spent by our clients. To achieve this, we need to cover expenses and sustain our operations, which is why we have established the following refund and cancellation policy:

Design & Web Development:

Design and web development projects involve significant resources, time, and internal expenses. Once a payment or deposit is made, it is non-refundable. In the event of project cancellation, delay, or postponement by the client, all paid amounts will be retained by Ultrapixel Infotech. If applicable, an additional cost will be charged for work completed beyond the initial payment.

Logo Design, Branding, Web Design, UI-UX Design, SEO, Social Media Marketing, & Internet Marketing:

Payments for design, development, or any of our services are non-refundable, regardless of any advance fees paid. Once a payment or deposit is made, there are no exceptions to our refund policy.

Setup Fees:

Setup fees are non-refundable and directly cover expenses incurred by Ultrapixel Infotech during the setup phase of design, development, or internet marketing campaigns.

Chargebacks and Payment Disputes:

If a client initiates a chargeback or payment dispute, Ultrapixel Infotech may suspend services or projects. Work may be reversed without notice, and the chargeback fee will be issued to the client. Outstanding balances resulting from chargebacks must be paid in full before service restoration.

Website Hosting:

All hosting payments, past or present, are non-refundable. Hosting accounts are set up from the order date and are billed based on the purchased plan. Unused hosting accounts still require payment, and hosting billing cycles continue until written cancellation is received from the client.

Account Suspension:

Hosting payments 15 days past due will trigger an account suspension. Hosting paid up to 12 months in advance and canceled before expiration will be refunded for the remaining months. Ultrapixel Infotech reserves the right to disable or terminate a user's account, services, or contract for policy violations without refund.